Delivery

Delivery and order verification

The goods will be delivered directly by the courier to the address specified at the time of the order. The customer undertakes to check the condition of the goods and to report any damage, delivery errors or discrepancies within 14 working days, by writing to [email protected], communicating the order number and attaching a brief description with photo of the damage and / or product error.The Customer undertakes to activate the return procedure as soon as the defect or discrepancy is found, according to the conditions specified in the Returns section. Once the limit of 14 days has elapsed from receipt of the goods, in the absence of complaints, the shipment will be considered accepted by the Customer and Le Grand Bleu Essências LDA will no longer be responsible for defects and product differences. For any complaint, write directly to [email protected] stating the order number, invoice number, product code, description of the problem. Le Grand Bleu Essências LDA undertakes to evaluate the case.

 

Returns

It is possible to return the goods within 14 days of receipt by completing and sending the attached form to [email protected], specifying the reason for the return: right of withdrawal, defects or product discrepancies with respect to the description. The request must specify for which items the return will be requested, indicating the order details (order number, name, surname, product codes). After verifying the conditions of the return request, a return code will be sent to the customer. For returns due to non-standard or defective goods, the return shipment will be free, in fact the shipping costs will be refunded to the customer. For returns due to the right of withdrawal the shipping costs will be charged to the customer. Once the limit of 14 days has elapsed from receipt of the goods, in the absence of complaints, the shipment will be considered accepted by the Customer and Le Grand Bleu Essências LDA will no longer be responsible for defects and product discrepancies.

 

Responsibility

Le Grand Bleu Essências LDA cannot be held responsible in any way for improper use of the products. Le Grand Bleu Essências LDA cannot be called in any case to be held liable for damages to people, animals or things, or image damage, deriving from the improper use of the products purchased by the customer. The customer is required to comply with the instructions on the product packaging. For more information, write to [email protected].

 

Acceptance of the sales conditions

The customer finalizing the order unconditionally accepts the general conditions of sale. The general sales conditions and the contracts stipulated under the general sales conditions will be subject to Italian law.

 

Privacy Policy

Le Grand Bleu Essências LDA, located at Rua do Canto  nº2, 900-304 Capelo, (Portugal), fiscal number 515108243, is the entity in charge of collecting and handling your data.

If they choose to do so, customers may at any time exercise their right to access, alter, update, correct, delete, limit or transfer their data, as per the EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. The protection, safety and privacy of your personal data is very important to Le Grand Bleu Essências LDA

 

How do we gather your data?

We will gather data only if you fill out one of the forms on our site.

 

What data are gathered?

Collected data are precisely those described in each form. We always request only the minimum data necessary to fulfill your request.

 

For what purposes do we gather your data?

Data are only gathered for the purposes indicated in the form you filled out, namely sales contracts for our products or sending our newsletter.

 

How do we secure your data?

All data that we collect are encrypted through an SSL security certificate.Data are stored on a database used exclusively by Le Grand Bleu Essências LDA. We continually monitor access to our information technology systems to prevent, detect and block any unauthorized use of your personal date.

 

Do we share your personal data?

Le Grand Bleu Essências LDA never shares its clients’ personal data with third parties.

 

For how long are data kept?

Le Grand Bleu Essências LDA keeps your data only as long as it is required to fulfill your request. In the case of contact forms, data are deleted after a maximum of 12 months.

 

How can our customers change their consent or delete their data?

Every one of our customers may delete their account and their personal data through their client area.

To cancel the newsletter subscription, users may remove their e-mail by clicking “Unsubscribe” on any of the e-mails, or at http://www.aquadosazores.com/unsubscribe

You may also mail us your request at any time to [email protected], and we will reply as soon as possible.

 

What about data portability?

All of our customers may download a JSON file of their data gathered by Le Grand Bleu Essências LDA. The download is available on your client area.

 

How can you reach us?

If you have any questions regarding the privacy and security of your data, you may reach us at [email protected], and we will reply as soon as possible.